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Customer Satisfaction Survey

1. In thinking about your most recent experience with Jensen’s Carpet Care and Restoration, was the quality of customer service you received:

		Superior			Somewhat Unsatisfactory
		Very Satisfactory			Very Poor
		About Average

2. Now please think about the features and benefits of the service itself. How satisfied are you with the services you received?.

		Superior			Somewhat Unsatisfactory
		Very Satisfactory			Very Poor
		About Average

3. The following questions pertain to the technicians who worked in your home or business. Please indicate whether you agree or disagree with the following statements

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
The technicians were friendly and courteous.
The service was performed quickly and professionally.
The Technicians were knowledgeable and efficient.

4. The following questions pertain to the process by which service contract was handled. Please indicate whether you agree or disagree with the following statements.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
I received an appointment at the time I wanted and the technicians arrived promptly.
Each service and the costs associated with them were explained thoroughly to me before any work began.

5. Considering the total package offered, including customer service, service features and benefits, and cost; how satisfied are you with Jensen’s Carpet Care and Restoration?

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing services in the future.

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